bde9 Terms & Conditions – User Agreement for Bangladesh Players

1 Acceptance of Terms

By accessing the bde9 website, mobile platform, or any associated service, you unconditionally accept these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated into this Agreement by reference. Your continued use of any bde9 service following any published amendment to these Terms constitutes your acceptance of the revised Agreement.

This Agreement is entered into between you and bde9 as the operator of the online casino and sports betting services available at bde9.io. bde9 reserves the right to update, modify, or replace any part of this Agreement at any time. Notification of material changes will be provided via a notice posted on the bde9 platform. It is your responsibility to review this Agreement periodically.

If you are using the bde9 platform on behalf of a business or organisation, you represent that you have the authority to bind that entity to this Agreement. In that case, "you" and "your" refer to both the individual user and the entity they represent.

2 Eligibility and Age Verification

To be eligible to register and use a bde9 account, you must satisfy all of the following conditions at the time of registration and at all times thereafter:

• You are at least 21 years of age;
• You are a natural person and not a corporation, trust, partnership, or other legal entity;
• You are accessing the bde9 platform for your own personal entertainment and not on behalf of any third party;
• You are not accessing the bde9 platform from a jurisdiction where online gambling is explicitly prohibited by applicable law;
• You are not a current or former employee of bde9, or an immediate family member of such an employee, without the prior written consent of bde9;
• You have not previously been self-excluded from bde9 or had an account terminated for breach of this Agreement.

bde9 reserves the right to request documentary proof of age and identity at any time. Acceptable documents include a Bangladesh National Identity Card (NID), passport, or birth certificate issued by a competent authority. Failure to provide satisfactory age verification documents within the timeframe requested by bde9 will result in suspension of the account and any associated balance pending resolution.

bde9 employs automated age and identity verification systems during the registration process. Players found to have provided false information regarding their age or identity will have their accounts immediately and permanently suspended. Any winnings accumulated on such accounts will be forfeited in full, and bde9 reserves the right to recover any bonuses paid out in connection with the fraudulent account.

3 Account Registration

Each player may hold only one registered account with bde9. The registration of multiple accounts by a single individual — whether using the same or different personal details, device, IP address, or payment method — is strictly prohibited. bde9 may use technical and analytical methods to identify duplicate accounts. Where duplicate accounts are discovered, all associated accounts may be closed and any balances or winnings forfeited.

You are responsible for providing accurate, complete, and up-to-date information at the time of registration and for updating your account details promptly if your information changes. bde9 accepts no liability for losses arising from your failure to maintain accurate account information.

You are responsible for maintaining the confidentiality of your bde9 account credentials, including your username, password, and any OTP codes issued to your registered mobile number. You must not share your login credentials with any other person. bde9 will treat all activity conducted through your account as having been authorised by you, unless you have notified bde9 of a security breach in advance of the relevant activity.

• You must notify bde9 support immediately if you suspect unauthorised access to your account.
• bde9 recommends enabling two-factor authentication (2FA) via SMS OTP for enhanced account security.
• Account credentials must not be stored in unsecured digital or physical formats accessible to third parties.
• bde9 will never contact you to request your password. Any communication requesting your password should be treated as fraudulent and reported to bde9 support.

bde9 reserves the right to refuse registration or suspend an existing account without prior notice where bde9 reasonably suspects a breach of this Agreement, fraudulent activity, or where required to do so for security or compliance purposes.

4 Deposits and Withdrawals

All financial transactions on the bde9 platform are conducted exclusively in Bangladeshi Taka (BDT). bde9 supports deposits and withdrawals via the following methods: bKash, Nagad, Rocket, Upay, and selected Bangladesh commercial bank accounts including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. bde9 does not accept deposits from payment methods registered in the name of a third party.

Deposits are credited to your bde9 wallet in real time upon successful confirmation from the payment provider. If a deposit is not credited within 30 minutes of the transaction being completed on your mobile financial service, you must contact bde9 support with the relevant transaction reference number.

Withdrawals are subject to satisfactory completion of KYC identity verification before the first withdrawal can be processed. Subsequent withdrawals may be subject to additional verification checks at bde9's discretion, particularly for high-value transactions. bde9 reserves the right to delay processing of any withdrawal pending completion of verification.

bde9 does not charge transaction fees on standard deposits and withdrawals. However, your mobile financial service provider (e.g., bKash, Nagad) may apply their own service charges, which are beyond bde9's control. All applicable charges from payment providers are the responsibility of the player.

• Withdrawals to bKash and Nagad are typically processed within minutes during business hours (Bangladesh Standard Time, UTC+6).
• Bank transfers to Bangladesh commercial banks are typically processed within one to two business days.
• bde9 reserves the right to request additional verification documents for withdrawals exceeding certain thresholds, which will be communicated to the player at the time of the request.
• Withdrawals may only be processed to payment methods that have previously been used for a deposit, or to accounts verified as belonging to the registered account holder.

Funds deposited into a bde9 account are held in a designated player funds account, separate from bde9's operational funds. This segregation is maintained to protect player balances in the ordinary course of business, though it does not constitute a guarantee against all risks. Players are advised not to maintain large balances in their bde9 wallet beyond their immediate gaming activity.

5 Bonuses and Promotions

bde9 offers welcome bonuses, reload bonuses, free spins, cashback offers, and other promotional credits from time to time. All bonuses are subject to the specific terms and wagering requirements published alongside each promotion. In the event of any conflict between a specific promotion's terms and this Agreement, the promotion-specific terms shall take precedence with respect to that promotion only.

Wagering requirements specify the number of times the bonus amount (and in some cases the deposit amount) must be wagered before any winnings derived from bonus funds can be withdrawn. Wagering requirements, eligible games, time limits, and maximum bet restrictions applicable to each promotion are stated in the relevant promotion details. Players must satisfy wagering requirements in full before requesting a withdrawal of bonus-derived winnings.

• Bonus funds may only be used on games or betting markets specified as eligible in the promotion terms.
• A maximum bet limit applies when wagering with active bonus funds. Placing bets exceeding the stated maximum may result in forfeiture of the bonus and any associated winnings.
• Bonuses are non-transferable and may not be exchanged for cash except as permitted under the applicable wagering requirements.
• bde9 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, subject to any rights already accrued by the player in relation to an active bonus.
• Players who have opted out of marketing communications may still be eligible for bonuses by contacting bde9 support directly.
• Seasonal promotions (e.g., Eid bonuses, BPL promotions, Pohela Boishakh offers) are subject to additional terms published at the time each promotion is launched.

bde9 strictly prohibits bonus abuse. This includes, but is not limited to, registering multiple accounts to claim welcome bonuses, hedging bets to reduce wagering exposure, exploiting game mechanics in a manner inconsistent with legitimate gameplay, and using prohibited betting patterns identified by bde9's risk management systems. Accounts identified as engaging in bonus abuse will be subject to forfeiture of all bonus funds and associated winnings, and may be permanently suspended.

6 Betting and Gaming Rules

All bets and wagers placed on the bde9 platform are subject to the specific rules applicable to the relevant game or betting market. These rules are accessible within each game or market and form part of this Agreement. In all cases, the rules of the individual game or market take precedence over any general interpretation of this Agreement with respect to the conduct of that game or market.

Sports betting markets on bde9, including cricket (BPL, IPL, T20 World Cup, bilateral series, Bangladesh Tigers fixtures), football, kabaddi, and other markets, are subject to settlement rules based on official results published by the relevant governing body. Where a match or event is abandoned, postponed, or otherwise does not reach a natural conclusion, settlement will be determined in accordance with bde9's sport-specific rules published in the sportsbook section.

• Bets cannot be cancelled or amended after they have been confirmed, except where specifically permitted by the applicable game or market rules.
• In the event of a technical error during gameplay or bet placement, bde9 reserves the right to void the affected round or wager and return the staked amount to the player's account.
• Winnings are credited to your bde9 wallet balance upon settlement of the relevant game round or market.
• Casino games from Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other providers are governed by the rules embedded within each game. RNG-based games are audited for fairness by independent third-party certification bodies.
• Live dealer games are subject to the physical and procedural rules of the relevant table game as operated by the studio provider.
• bde9 reserves the right to limit the maximum stake, payout, or cumulative winnings for any player at any time, at bde9's reasonable discretion.

All game outcomes are determined by certified Random Number Generator (RNG) technology for casino games, or by real-world event results for sports betting markets. bde9 does not manipulate outcomes and all games are subject to independent fairness audits. Players who believe they have experienced a technical malfunction affecting the outcome of a game must report the issue to bde9 support within 48 hours of the relevant game session, accompanied by the relevant game round ID.

7 Responsible Gaming

bde9 is committed to promoting responsible gambling across all player interactions. bde9 provides the following responsible gaming tools, accessible from the account dashboard at any time:

• Deposit Limits: Players may set daily, weekly, or monthly BDT deposit caps. Increases to existing limits are subject to a mandatory 7-day cooling-off period before the increase takes effect.
• Session Time Limits: Players may configure automatic alerts when a session reaches a chosen duration, and may enable auto-logout after a defined period of inactivity.
• Reality Checks: Periodic on-screen notifications reminding players of elapsed session time and net gaming activity during the session.
• Self-Exclusion: Players may request temporary self-exclusion for a minimum of 30 days or permanent self-exclusion. During the exclusion period, the account is fully restricted — no logins, deposits, or bets are permitted. Self-exclusion requests are processed immediately by bde9 support.
• Account Cooling-Off: Players may request a temporary account suspension of 24 hours, 7 days, or 30 days without committing to full self-exclusion.

bde9 encourages any player who feels that gambling is negatively affecting their finances, relationships, work, or wellbeing to make use of the responsible gaming tools available and to seek support. If you believe you may have a problem with gambling, please visit our Responsible Gaming page or contact our support team at [email protected] for immediate assistance. bde9 support is available 24 hours a day, 7 days a week.

8 Prohibited Activities

The following activities are strictly prohibited on the bde9 platform:

• Registering more than one account, or using another person's account or identity details;
• Providing false, inaccurate, or misleading information during registration or KYC verification;
• Using automated betting scripts, bots, macros, or any software designed to provide an unfair advantage in gameplay or betting;
• Engaging in match-fixing, collusion with other players, or any form of coordinated betting activity designed to circumvent fair play;
• Exploiting software bugs, glitches, or errors to gain an advantage — any such errors must be reported to bde9 support immediately upon discovery;
• Initiating chargebacks or payment reversals with your bank or mobile financial service provider in relation to legitimate bde9 transactions;
• Laundering funds or using the bde9 platform for any activity that violates applicable anti-money laundering (AML) regulations;
• Attempting to access bde9's back-end systems, databases, or infrastructure through unauthorised means;
• Using the bde9 platform for any commercial purpose other than legitimate personal gambling activity;
• Engaging in any activity that bde9 reasonably determines to constitute abuse of the bonus system or promotional offers.

9 Intellectual Property

All content on the bde9 platform, including but not limited to the bde9 brand name, logo, website design, game interfaces, text, graphics, software, audio, video, and data compilations, is the exclusive property of bde9 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the bde9 platform for your personal, non-commercial entertainment purposes only. This licence does not include any right to: reproduce, distribute, publicly display, create derivative works from, reverse engineer, decompile, or otherwise exploit any content or technology on the bde9 platform without prior written authorisation from bde9.

Game content, software, and associated intellectual property provided by third-party game studios (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) remain the exclusive property of the respective studios and are subject to their own intellectual property protections. bde9's licence to operate such games does not extend to any player right to reproduce or distribute that content.

10 Limitation of Liability

To the maximum extent permitted by applicable law, bde9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the bde9 platform, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if bde9 has been advised of the possibility of such damages.

bde9's total aggregate liability to any player in connection with any claim arising out of or related to this Agreement shall not exceed the total amount deposited by that player into their bde9 account during the 12-month period immediately preceding the event giving rise to the claim.

bde9 does not warrant that the platform will be available without interruption, error-free, or free from viruses or other harmful components. bde9 will use commercially reasonable efforts to maintain platform availability but makes no guarantees regarding uptime. Planned maintenance will be communicated in advance where practicable.

bde9 is not responsible for internet connectivity issues, mobile network disruptions, device failures, or any other technical issues outside bde9's direct control that may affect your ability to access or use the platform. Players are responsible for ensuring they have a stable connection before commencing a gaming session or placing bets on live events.

11 Privacy and Data Protection

bde9 collects, stores, and processes personal data in accordance with our Privacy Policy, which is incorporated into this Agreement by reference and available at /privacy-policy. By using the bde9 platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

bde9 employs 256-bit SSL encryption to protect data transmitted between your device and bde9's servers. Account data, transaction records, and KYC documents are stored on secure servers with access controls restricting use to authorised bde9 personnel and compliance functions only.

bde9 will not sell your personal data to third parties for marketing purposes. Data may be shared with: payment processing partners (bKash, Nagad, Rocket, Upay, and bank partners) for the purpose of processing transactions; identity verification service providers for KYC compliance; and regulatory or law enforcement bodies where bde9 is required to disclose information by applicable law or court order.

You have the right to request access to the personal data bde9 holds about you, to request correction of inaccurate data, and to request deletion of your data subject to bde9's legal retention obligations. All data rights requests should be submitted to [email protected] with sufficient identification to allow bde9 to verify your identity before processing the request.

12 Amendments, Termination, and Governing Law

bde9 reserves the right to amend these Terms & Conditions at any time. Material amendments will be communicated to registered players via a notice on the bde9 platform or by email to the registered account address. Amended terms take effect on the date published unless a later effective date is specified. Your continued use of the bde9 platform following the effective date of any amendment constitutes acceptance of the revised Terms.

bde9 may suspend or terminate your account at any time for breach of this Agreement, suspected fraud or illegal activity, failure to satisfy KYC requirements, or at bde9's reasonable discretion where continued operation of the account poses a risk to bde9, other players, or third parties. In the event of termination for breach, bde9 reserves the right to forfeit any bonus funds and associated winnings held in the account. Real-money deposits that are not subject to forfeiture will be returned to the player via the original payment method where practicable.

You may close your bde9 account at any time by contacting [email protected]. Upon closure, any active bonus funds will be forfeited. Any remaining real-money balance will be returned to you via your registered payment method after completion of final verification checks. Account closure requests submitted during an active self-exclusion period will be processed after the exclusion period has expired, unless bde9 determines at its discretion to process the closure immediately.

These Terms & Conditions are drafted in the English language. In the event of any inconsistency between an English version and any translated version, the English version shall prevail. This Agreement and any dispute arising from or in connection with it shall be governed by and construed in accordance with applicable law. Any unresolved disputes should be submitted to bde9 support at [email protected] in the first instance for resolution through bde9's internal complaints procedure.